Is this what they call Customer Service?

Over the last few years Taxing Nannies have been fortunate in having a designated tax office and team to deal with all our clients. HMRC, have in their infinite wisdom, decided to move all our clients to a central office which will house the payroll details of every employee in the country. This office will have no telephone contact and we will have to telephone the Employer Helpline, a general call centre, which will not be able to deal with individual queries.

They will send an email to a Revenue officer who will then ring us back which could be up to a week later. Up to now it has been largely up to payroll agents to sort out the Revenue’s mess. Our hands are now going to be tied. It will be our clients and their nannies who will suffer. Haven’t HMRC made enough mess with employees’ tax affairs?

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5 Responses to “Is this what they call Customer Service?”

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